Refund and Cancellation Policy
Effective Date: July 18, 2026
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
1. Cancellation Requests
CriticalBuzzer is a Software-as-a-Service (SaaS) subscription platform. Cancellations of subscriptions will be considered if the request is made within 7 days of placing the order (initiating the subscription or billing cycle). You can also cancel your recurring subscription at any time directly through your account dashboard. In such cases, your subscription will remain active until the end of your current billing period, and no further charges will apply.
2. Perishable and Physical Goods Disclaimer
Since CriticalBuzzer is a digital SaaS platform providing webhook inbox monitoring and alerting services, we do not sell physical or perishable items (such as flowers, eatables, etc.). Therefore, terms related to physical shipping, doorstep delivery rejection, and physical product returns do not apply to our services.
3. Service Issues and Billing Errors
In case of receipt of damaged, defective, or malfunctioning service access (such as a technical failure preventing you from accessing your paid plan or account features), please report it to our customer support team at support@criticalbuzzer.com. The request will be entertained once the issue has been checked and verified at our end. This should be reported within 7 days of the service issue occurrence.
In case you feel that the service features received are not as shown on the site or do not meet your expectations, you must bring it to the notice of our customer support within 7 days of starting your service. The customer support team will look into your complaint and make an appropriate decision regarding a refund or adjustment.
4. Third-Party and Manufacturer Warranties
For integrations with third-party software (e.g., Slack, Telegram, or custom AI endpoints) that carry separate developer or platform warranties, please refer service-related complaints directly to those providers.
5. Refund Processing
In case of any refund approved by SALAN BERNARD KHALKHO (CriticalBuzzer), it will take up to 7 days for the refund to be processed and credited back to your original payment method/instrument.
Contact Us
If you have any questions or would like to submit a cancellation or refund request, please contact our support team:
📞 Phone: +91 7007242973